Empowering fixed-line telecommunication consumers through a quality of service information system.
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Glemnet provide Samsung Telephone Systems and Software.
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Non-Geographic Numbers
Glemnet helps you to manage incoming calls to your business IP telephone numbers (NGNs) by:
Single translation - calls made to your national or local number are directed to a landline or mobile
Time translation - your national number is redirected to a maximum of 15 alternative landline or mobile numbers: weekend and evening calls can be redirected to different numbers from daytime/weekdays
No-answer divert - unanswered customer calls are redirected to another number, such as another department or call centre
Message box - unanswered customer calls are redirected to an automated message service
Geographic divert - calls from pre-determined geographic areas (postcode, STD code, county, regional TV areas) can be redirected to specific numbers, such as nearest branch, regional call centre, number dealing with a regional marketing campaign and so on.
Call ratio distribution - incoming calls can be distributed proportionally between offices and call centres with differing capacities to deal with calls.
For more information about Non-Geographic Numbers or Fixed Lines please call 020 8639 0230 or fill in the online enquiry form.
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