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FIXED LINE -NON-GEOGRAPHIC NUMBERS

Call center imageHow Glemnet helps you manage incoming calls to your NGN:

Single translation - The simplest possible NGN service, single translation directs calls made to your national or local number to any landline or mobile number.

Time translation - Redirects your national number to a maximum of 15 alternative landline or mobile numbers, according to the day of the week/time of day, e.g. All weekend and evening calls could be re-directed to a different number than daytime/weekday calls.

No-answer divert - If a customer call is not answered (perhaps because all lines are busy), the call is re-directed to another number (e.g. another department or call centre)

Message box - If a customer call is not answered (perhaps because all lines are busy), the call is re-directed to an automated message service.

Geographic divert - If a customer calls from a pre-determined geographic area (postcode, STD codes, counties or regional TV areas), you can choose to redirect the call to a specific number (e.g. nearest branch, a regional call centre, a number dealing with a regional marketing campaign etc.)

Call ratio distribution - If you have more than one office/call centre, and each location has a different capacity to deal with calls, then incoming calls can be distributed proportionately between each location.

 

OTHER FIXED LINE SERVICES

For more information on any of our lines and services please call our Glemnet Installations Department on 0208 639 0230 or email info@glemnet.com

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